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Service Design Lead
Competitive Salary
+ Annual bonus
The mission is to deliver a best in class omni-channel user experience for every interaction that makes it easy for customers & drives value to the business. The role will require expert knowledge of UX/UI to ensure that our customers experience easy, seamless journeys as they move between channels.
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London
Permanent
Client side
Visa required

Activity

Focus

Provide Service Design leadership. Ensure the customer is at the heart of all decision making. Deliver better, more consistent & innovative experiences across all touchpoints. Help drive the emerging targeting and personalisation stream of activity. Create solutions and design strategies for multiple new and existing products. Work closely with Product Owners to ensure the experiences they are creating for their products are aligned across each other. Consider the end to end journeys across our propositions.

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User Experience or Service Design.
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Wireframing, prototyping and conceptualisation of solutions.
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Customer-centric focus.
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Strategic and Analytical thinking.
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Facilitation & Communication skills.
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Networking (across multiple functions, business units, external stakeholders).
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Understanding of Agile delivery methodologies.
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Service blueprinting.
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Customer journey mapping.